Colour Town (HK) Ltd.

When will my order ship

All  online orders placed any other time will ship next business day for ex-stock items.

What if something is out of stock?
In the rare event that a product is out of stock we will not hold up your order. Balance of your order will ship on schedule and we will notify you via by email regarding the product that was out of stock. We do not hold a back order unless you instruct us to do so via email.

Is online shopping at www.supajet.com safe?
Yes, we want you to be comfortable shopping online, and we understand the concern about online credit card security. So, like other major e-commerce websites, we take the handling of your important and sensitive personal and credit card information very seriously. To provide maximum security, we use industry standard and accepted SSL Secure Servers and Digital ID Certificate Encryption Protection technology, which automatically encrypts all information, including credit card numbers, before it leaves your web browser to travel to us across the Internet. For more details please visit www.worldpay.com

The major Web browsers, including Netscape Navigator and Microsoft Internet Explorer versions 3.0 and above, use this technology. To be sure this security technology is being used, in the Netscape browser look for a gold key or closed lock on the top and/or bottom status bar, and in the Microsoft browser look for a gold closed lock icon on the bottom status bar. This encryption makes it absolutely impossible for unauthorized parties to read any information you send us.

Minimum Orders
We accept order in reasonable amount even low as HKD 100.00 we just want our SupaJet customers enjoy our services and products. However, the order in low amount should consider as group delivery basic so that it may take 3-5 days sometime.

Guarantees
All products are guaranteed against defects. We'll exchange it or credit your account toward future merchandise. All claims on defective merchandise must be made within 14 days of invoice date.

Pricing
Prices are those in effect at the time of shipment. We do our best to maintain steady pricing. As market conditions vary, we reserve the right to change them up or down. Not responsible for typographical errors on any Colour Town web site or printed literature.

Equipment and Software Sales
All equipment and software sales are final!

Payment
Colour Town and www.supajet.com accepts Visa, Mastercard and PayPal. All other orders will be shipped COD-cash or certified check.

Freight
All price quoted of any shipments are FOB Hong Kong

Returned Checks
There is a USD$12.00 service charge on a returned check.

Refused Orders-Undeliverable or Orders with Improper Addresses
Freight charges on all shipments returned by carrier to us will automatically be added to your next order.

Returns
Returns for Colour Town Credit only must be made within 14 days from invoice date and will be subject to a 20% re-stocking charge. Merchandise must be in new condition in complete packs or case quantities only. All returns must be pre-approved 

Disclaimer
Colour Town's maximum liability in the sale of these goods shall be the replacement of any goods proven to be defective or incorrectly shipped. Purchaser shall give written notice to seller within 10 days of receipt of order. Colour Town and www.supajet.com  shall not be liable for any consequential damages or loss of income arising out of the use or inability to use any Colour Town and www.supajet.com product.

Shipping Errors
They do happen. We do our very best. But in the urgency of getting your orders out right away, a mistake does happen here and there. If we ship the wrong item we will send out the replacement at our expense via postal parcel only. We ask for your cooperation in shipping the incorrectly received item back to us. Your Colour Town's member no. account will be credited for the ground freight charges incurred to return any incorrectly shipped product.